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Terms & Conditions

The terms that apply when you buy from tovelia.shop.

Last updated 26 September 2026

These terms apply to every order placed on tovelia.shop. Please read them together with our Shipping, Returns & Refunds and Privacy pages. By placing an order you agree to these terms.

1. Who we are

tovelia.shop is operated by UNIVERSAL WORKS LIMITED, a private limited company registered in England and Wales, trading as TOVELIA (“we”, “us”, “our”). Our company number and registered office are listed on our Legal Information page. You can contact us at support@tovelia.shop or on +44 7681 285514.

2. Who can order

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. Our shop is for consumers buying for personal use. We deliver only to the countries listed on our Shipping page.

3. Products and images

  • Every product page describes the piece, its pockets and closures, its available colours and sizes, and for bags and sets their approximate dimensions and what is included.
  • We show each product from several angles. Colours can look slightly different depending on your screen.
  • Outfit images may show other TOVELIA pieces; only the product named on the page is included in the price, unless the page says otherwise.
  • Please use our Size Guide to choose a size. Small variations in measurements may occur between production batches.

4. Prices and currency

  • Prices are shown in the currency of your delivery country: US dollars (USD), euros (EUR), pounds sterling (GBP), Canadian dollars (CAD), Swiss francs (CHF), Swedish kronor (SEK), Danish kroner (DKK), Norwegian kroner (NOK) or Polish złoty (PLN). The currency is shown next to every price, in your bag and at checkout.
  • You are charged in the currency shown at checkout. If your card is in a different currency, your bank may apply its own exchange rate or fees.
  • Delivery costs are shown at checkout before you pay. Any tax we collect is shown as a separate line at checkout. See Shipping for information about import duties.
  • If we discover an obvious pricing error after you order, we will contact you and give you the choice to confirm the order at the correct price or cancel it for a full refund.

5. How the contract is formed

When you place an order you receive an email confirming that we have received it. This is not yet an acceptance. The contract between you and us is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if an item is unavailable, if there is a pricing error or if a payment is flagged as potentially fraudulent. If we decline an order after you have paid, we refund you in full.

6. Payment

  • The payment methods available for your order are shown at checkout. Payments are processed by third-party payment providers over an encrypted connection. We never see or store your full card number.
  • Your payment is taken when you place your order. The charge appears on your statement as TOVELIA.
  • Payment providers may carry out fraud checks. We may ask you to confirm details before we dispatch an order.

7. Delivery

Delivery areas, costs and estimated times are set out on our Shipping page. The items are your responsibility from the moment they are delivered to the address you gave us. Ownership passes to you once we have received full payment.

8. Cancellations, returns and refunds

You can cancel before dispatch and return unworn items within 30 days of delivery, as described in Returns & Refunds. If you are a consumer in the UK or EU, you also have a legal right to cancel within 14 days of delivery, which is explained on the same page together with a model cancellation form.

9. Promotions and discount codes

From time to time we may offer promotions or discount codes. The conditions of each promotion (such as what it applies to, minimum spend and end date) are shown where the promotion is advertised and apply in addition to these terms. Unless stated otherwise, only one code can be used per order, codes cannot be exchanged for cash, and they cannot be applied to orders already placed. If you return items bought with a discount, the refund is the amount you actually paid for them.

10. Faulty items and your statutory rights

We are legally responsible for delivering goods that are as described, of satisfactory quality and fit for purpose. If something is wrong, contact us and we will put it right as described in Returns & Refunds. Nothing in these terms affects your statutory rights as a consumer.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, for business losses, or for delays caused by events outside our reasonable control; if such an event affects your order, we will contact you and you may cancel for a full refund. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.

12. Use of this website and intellectual property

All designs, photographs, text and graphics on this website belong to TOVELIA or are used with permission. You may view and share pages for personal, non-commercial use. You may not copy our designs or images for commercial purposes, attempt to interfere with the website, use it for any unlawful purpose, or place orders using payment details you are not authorised to use.

13. Export and resale

We sell to consumers in the countries listed on our Shipping page for personal use. Products may not be bought for resale. You are responsible for complying with any import rules in your country.

14. Governing law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in your local courts. If you have a complaint, please contact us first at support@tovelia.shop; we aim to resolve every complaint within 14 days.

15. Changes to these terms

We may update these terms from time to time. The version published when you place your order applies to that order.