FAQ

The payment methods available for your country and currency are shown at checkout. Payments are processed by our payment providers on an encrypted form; we never see or store your full card number.

You pay in the currency of your delivery country: USD, EUR, GBP, CAD, CHF, SEK, DKK, NOK or PLN. The currency is shown next to every price and at checkout. You can change your delivery country with the selector at the top of every page.

The charge appears as TOVELIA.

Yes, as long as it has not been dispatched. Email support@tovelia.shop with your order number as soon as possible. Once an order has left us, you can return it instead. See Returns & Refunds.

No. You can check out as a guest. An account lets you see your orders and save your addresses.

The United States, Canada, the United Kingdom, all EU countries, Switzerland, Liechtenstein and Norway.

Orders are dispatched within 2–4 business days and sent tracked. Costs start at US$6.90, £6.90 or €8.90 depending on your country, and delivery usually takes 4–12 business days after dispatch. The full table is on our Shipping page.

If your parcel crosses a customs border, your country may charge import duties or taxes. Any tax we collect is shown at checkout; anything not collected at checkout is payable to the carrier on delivery. See Shipping.

You can return unworn items with their tags within 30 days of delivery for a refund to your original payment method. UK and EU customers also have a legal 14-day right to cancel. Details are on Returns & Refunds.

Email support@tovelia.shop with your order number and the items. We reply within one business day with instructions and the return address.

For change-of-mind returns you pay the return postage. If an item is faulty or not what you ordered, we pay.

The fastest way is to return the item for a refund and place a new order for the size you want.

Our clothing runs from XS to XL and is sized against the body measurements in our Size Guide. Tops are cropped to the natural waist and minis sit mid-thigh. Each product page adds fit notes.

No. Only the product named on the page is included, unless the page lists more items under “What’s included” (for example, bags with detachable pouches and our webbing sets).

We show each piece in every available colour, but screens vary, so colours may look slightly different in person.

No. Every product on tovelia.shop is a TOVELIA design.

Yes. Use the language selector at the top of the page. Translations are automatic; if a translation differs from the English text, the English version of our policies applies.

Only to process your order, answer your messages and keep the site secure. We do not use advertising trackers. See our Privacy Policy and Cookie Policy.